FREQUENTLY ASKED QUESTIONS

Q: Can I buy the Boomerang Boxes, or only rent them?

A: Boomerang Boxes are only available on a rental basis, as that’s how we keep the prices so low for you. Because Boomerang Boxes are so well constructed of industrial strength plastic, the manufacturing cost of each Boomerang Box is far more than a cardboard box.


Q: If I need more Boomerang Boxes than I originally ordered, can you send me more in time for the move?

A: Yes, if it’s within one business day of the move (and we have them in stock!). Just give us a call in the office, or log in and order online. We will get them out the next business day. And, of course, additional delivery charges may apply.


Q: Do I need to be home for both the delivery and the pick up of the Boomerang Boxes?

A: Yes, you must be home to receive the boxes, and when we pick them up.


Q: Can you do the move for me as well?

A: Yes, we can! Visit our removalist website for more information.


Q: Can I keep my Boomerang Boxes for longer than I requested? Even long term?

A: Yes, of course! If you need an extra week or two to unpack, just call us on 1300 972 176 within our business hours of 9:00am to 5:00pm. Additional charges, of course, will apply. And if you want to keep the Boomerang Boxes long term (over 4 weeks), we will be happy to give you a competitive quote.


Q: Can I change my booking date?

A: Yes, of course! To change your booking date or time, just call our office on 1300 972 176. We normally need at least 24 hours business notice, but if it is an emergency situation, we certainly will do our best to work with you.


Q: How do I pay?

A: You will pay over the phone with one of our sales staff. You can pay via credit card (Visa, MasterCard) or via bank transfer if requested (only for businesses).


Q: Does the delivery fee include the pick up as well?

A: Yes, the one fee includes both delivery and the pick up, if the pick up location is within the Sydney Metropolitan area. All orders over $110.00 within the Sydney Metropolitan area receive the delivery and pick up for free. If you are unsure whether you qualify for free delivery, please call us on 1300 972 176 or check it on our service areas page.


Q: What happens if I damage or lose one of my Boomerang Boxes?

A: It would be very difficult to damage a Boomerang Box, however if this does happen we would assess the damage on an individual basis. If you loose or misplace a Boomerang Box, you will be charged a replacement fee of $35.00 for a box, and $70.00 for our moving Dollie.


Q: Are the plastic boxes cleaned after each use?

A: Yes, of course! All Boomerang Boxes are returned to the Boomerang Box central depot where each one is cleaned before they are used again.


Q: What are the dimensions of your moving boxes?

A: Our 50L box measures 60cm x 40cm x 30cm, and can hold a total weight of 30kg. Our 73L box measures 68cm x 43cm x 32cm, and can hold a total weight of 35kg.


Q: How many files can I fit inside a Boomerang Box?

A: The internal length of a 73L Boomerang Box is 64cm, and the standard length of a filing cabinet draw is 54cm. So when estimating how many moving boxes you will need for your office move, calculate one 73L for every standard filing cabinet draw.


Q: I have lots of A4 folders in our office, how many of these will fit inside a Boomerang Box?

A: Our 73L Boomerang Box fits 10 Standard Lever Arch folders comfortably. When packing them, you will need to alternate spine up, spine down.


Q: Do you offer discounts for large commercial orders?

A: Yes, we do offer competitive rates for large commercial orders, and even long-term orders.


 
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