Frequently Asked Questions

Want to know more about our reusable moving boxes? We’ve developed some helpful FAQs we’ve received over the years from our customers, so you can learn more about our products and the process itself.

Q: Can I buy the Boomerang Boxes?

A: Our heavy-duty moving boxes are only available on a rental basis — that’s how we keep the prices so low for our customers. Because Boomerang Boxes are made from industrial strength plastic, the manufacturing costs are much lower than cardboard boxes.

Q: How do I pay?

A:It’s easy! All you have to do is pay over the phone with one of our friendly sales team members. You can pay via credit card (Visa or Mastercard or Amex).

Q: If I need more Boomerang Boxes than I originally ordered, can I hire more?

A: Absolutely! Just get in touch with us within one business day of the move. You can give us a call at the office or order more boxes online and we will have additional moving boxes on your doorstep as soon as possible. Please note that additional delivery costs may apply.

Q: Can I keep my Boomerang Boxes longer than I originally specified?

A: Of course! If you need an extra week or two to unpack, simply give us a call on 1300 972 176 and let us know how long you’ll need them for. Please note that additional hire costs may apply.

If you need to keep our boxes long term (eight weeks, for example) we can provide a competitive quote for you.

Q: Do I have to be home to receive my Boomerang Boxes?

A:Yes. You must be home to receive the boxes and also home when we pick them up.

Q: Can I change my booking date?

A: Yes! To change your booking date, just give us a call on 1300 972 176. We normally need 24 hours notice so our team doesn’t deliver your boxes on the wrong date, but if it’s an emergency, we will do our best to work with you.

Q: Are the Boomerang Boxes cleaned after each use?

A: Of course. All Boomerang Boxes are returned to our central depot where they are cleaned & sanitised& quarantined before moving onto the next mover.

Q: What happens if I damage or lose one of my Boomerang Boxes?

A: It would be very difficult to damage a Boomerang Boxes, but we understand these things happen. If one of your Boomerang Boxes is damaged, we will assess the damage on an individual basis and provide a quote.

If you lose or misplace a Boomerang Box, you will be charged a replacement fee of $35 for a box or $70 for our moving dolly.

Q: How big are your moving boxes?

A: Our 50-litre moving boxes are 60cm x 40cm x 30cm and can withstand a weight of up to 30 kilograms. Our 73-litre moving boxes are 68cm x 43cm x 32cm and can hold up to 35 kilograms.

Q: Do you offer discounts for large commercial orders?

A: Absolutely. We offer competitive rates for large commercial orders, even long term orders.

Q: I only have to move a few things. Can I order boxes individually?

A: Yes! We have singular medium and large boxes available for hire, so if you’re moving out of home, out of a shared house, a small office or even a small apartment, we have singular boxes available to help move your belongings.

Q: Is bubble wrap provided with my Boomerang Box?

A: It depends on what package you choose for the move. Our one, two, three and four-bedroom packages come with bubble wrap and butchers paper to help make packing simpler. All packages come with free zip ties and a permanent marker.

For all other packages and orders, we have bubble wrap and butchers paper available to purchase separately.

Q: How many files can I fit inside a Boomerang Box?

A: The internal length of a 73L Boomerang Box is 64cm, and the standard length of a filing cabinet draw is 54cm. So when estimating how many moving boxes you will need for your office move, calculate one 73L for every standard filing cabinet draw.

Q: Do you offer removalist services?

A: Indeed we do! We have a professional team of removalists on board via Smart Move who can help move your Boomerang Boxes to your new location. We can help load the boxes onto the truck and unpack them at your new location. Then, when you’re unpacked and ready, we’ll return to pick up your Boomerang Boxes to get them out your way!

Q: Why should I choose SmartMove for my move?

A: SmartMove is a local family-owned business and they carry those traditional values of reliability and trustworthiness through to their service. As our sister business, SmartMove is one of the best in the business when it comes to furniture removals and storage solutions — you can count on them to be respectful, courteous and very careful with your belongings!