Frequently Asked Questions

Want to know more about our reusable moving boxes? We’ve developed some helpful FAQs we’ve received over the years from our customers, so you can learn more about our products and the process itself.

Of course! After each customer has finished moving, our team picks up the Boomerang Boxes and returns them to our central depot where they are cleaned, sanitised and quarantined before moving on to the next person.

We’re committed to keeping you and your belongings safe.

If you need an extra week or two to unpack, just give us a call on 1300 972 176 and let us know how long you’ll need your Boomerang Boxes (note: additional hire costs may apply). If you need to keep our boxes long term (eight weeks, for example) we will provide a competitive quote for you.

Of course. You never know when plans are going to change and we’ve come to expect the unexpected — if you need to change your delivery date, contact our team with 24 hours notice so we don’t deliver your boxes on the wrong day. If it’s an emergency, we will do what we can to make your move as stress-free as possible.

Yes — we will need you to be there on the day we deliver the boxes and on the day we pick them up. This prevents any damage, vandalism or theft from occurring to the boxes.

You’d be hard-pressed to damage one of our Boomerang Boxes — they’re built tough — but if something happens, we will assess the damage and provide a quote for you to replace them. If you lose one of our Boomerang Boxes, you will be charged a replacement fee of $35 per box or $70 for a moving dolly.

Of course, you can! Check out the full list of Individual items for hire on our pricing page.

Yes. We know how expensive a big commercial move can be, especially if you’re working in a multi-storey office building. If you need a large number of boxes and moving equipment, please get in touch with our team for more information about commercial rates and custom packages. We’ll provide a competitive quote to make your move more affordable.

We can also organise long-term hire so you have plenty of time to move into your new office.

If you’re looking for a professional moving service, we can always recommend our sister business, Smart Move Removals & Storage — they’ve been helping home and business owners relocate for 14+ years!

Smart Move offers home and commercial removalist services, pre-packing and unpacking services, storage solutions and more. You can count on Smart Move to transport your belongings to a fresh new location.

Our Boomerang Boxes are designed to be used over and over again — that’s how we keep our prices so low. Because Boomerang Boxes are made from industrial strength plastic, the manufacturing costs are much lower than cardboard boxes. With this in mind, our Boomerang Boxes are only available on a rental basis.

You can put in an order for Boomerang Boxes online, then our sales team will be in touch to process your order over the phone. You can pay with credit cards like Visa, Mastercard or Amex.

Alternatively, simply give us a call to place an order and pay over the phone in one simple swoop. We can provide recommendations and advice around how many boxes you may need, and organise delivery prior to your move.

You sure can. Get in touch with our team on 1300 972 176 or order more boxes online and we will deliver additional moving boxes to your doorstep. Just be sure to get in touch with as much notice as possible.

Please note that additional delivery costs may apply.

Our large (75L) boxes are 320 (H) x 685 (D) x 435 (D) and can withstand up to 35 kilograms.

Our medium boxes (50L) are 320 (H) x 600 (D) x 405 (D) and can withstand up to 30 kilograms (external dimensions).

We have bubble wrap and butchers paper available to purchase separately.

The internal length of a 73L Boomerang Box is 64cm, and the standard length of a filing cabinet draw is 54cm. So when estimating how many moving boxes you will need for your office move, calculate one 73L for every standard filing cabinet draw.

Smart Move is a local family-owned business and they carry those traditional values of reliability and trustworthiness through to their service. As our sister business, SmartMove is one of the best in the business when it comes to furniture removals and storage solutions — you can count on them to be respectful, courteous and very careful with your belongings!

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